Thankfully, sprint seems to be on the ball with the problem, and most folks are reporting replacement devices being handed out without having to go through the tep or paying any deductible. May 02, 2019 if youre a sprint customer, theres no reason not to fix that cracked iphone screen. Get help fast at a verizon authorized repair facility for unlimited battery replacements and other postwarranty electrical or. So if you have applecare, go to an apple store and youll be covered. And so my screen is just going to stay perpetually broken. Originally posted by mickdaddy999 out of 50,000100,000 pres sold even if 5001,000 cracked that would be a normal 1%2% defect rate. So you can stay safe, weve made it easy to shop from home and get the services you need online. I dont have sprint, but my iphone 5c has had a cracked screen for about a year. Reports of palm pre screen cracks emerge edible apple. The serial number from your tradein is on the receipt you received during the tradein transaction. A fair number of individuals are reporting screen cracks originating from the center button, and then spiderwebbing up the device. Your sales representative may have written it on the flyer provided or helped you take a picture of the receipt.
Cracked screen and mobile repair with total mobile protection. Tep works exactly like car insurance in that youre protected and covered in certain circumstances but there may be an associated cost to you in the form of a deductible. Nextday replacement if your device is lost or stolen, receive a. Sprint total equipment protection sprint tech support. Nothing in the ads for the tep tells you how much the deductible will be.
I finally got it on the phone after talking to 5 different people from tep and sprint. Loss caused by cracked screen damage to the covered property. Total equipment protection plus tep plus is a combination of total equipment protection tep and tech expert. Asurion covers the other 97% of things that can go wrong. Some issues will be resolved by exchanging the device. You can have your device repaired or replaced at one of 1,300 convenient sprint repair centers. I was just wondering is that normal im getting a replacement for a cracked screen i was told to go online and do it.
Im at the end of the lease agreement, only having 4 months left and disaster. So i have a sprint lease iphone forever of a iphone 6s plus 128gb since october. Problem number 1 the phones are on a lease, which means i need to return phone is excellent condition. If you experience mechanical or electrical breakdown, just visit a sprint phone repair center to take advantage of instore repair. The iphone 7 pluss screen is beautiful, to be sure but that glass beauty can break if dropped, smashed, or otherwise chipped against similarlyhard surfaces. Tep program, sprint complete is available now for select smartphones, tablets and smartwatches. I am also pissed off with sprint too regarding the tep manage by asurion. Cracked screen how much of a charge under tep to fix.
For loss, theft and damage claims click here or call 18005843666. For information about sprint s total equipment protection tep program for your device, see the total equipment protection program page. If youve lost your sprint cell phone, you can get nextday replacement if you have tep. Newly released models from samsung, apple, lg and htc will be ineligible for cracked screen repair for up to 60 days post release. For mechanical or electrical breakdown and cracked screen repairs, a service fee may apply, and varies, depending upon the tier of your device and whether or not you have a device. Cracked my iphone 6 screen, everyone i know that has one has cracked theirs as well. He did have the replacement note ii in hand so after watching some of the videos about taking apart a note ii andor replacing the screen on the note ii we decided to hook up the screen from the new phone to the broken phone which. If youre a sprint customer, theres no reason not to fix that cracked iphone screen. The company will fix cracked screens on eligible devices for. Discussion in android devices started by trickyd76, jan 16, 2012. Does sprint tep total equipment protection cover crack.
Sprint tech expert terms of service w tep plus only 2125 sprint total tech expert terms of service 2528 tablet protection advanced device insurance 2940 advanced device service and support 4047 equipment replacement program insurance portion of tep and tep plus. The monthly charge for tep plus includes the cost of insurance provided in the program. Repair options under the insurance program are available in select locations for eligible devices and certain types of damages. Many repairs can be resolved same day and in some cases in about an hour. I had to go through hell and back today just to get insurance on my phone since i did buy the phone off ebay and the original owner didnt have insurance on the phone. Doesnt a cracked screen fall into the sprint tep physical damage category as listed in prev post. Does sprint tep total equipment protection cover crack screens. Unlimited automatic, high resolution backup for photos and videos. Check this out about sprint insurance coverage cracked screen. Repair your mobile phone or cracked screen with verizon total mobile protection.
What im asking is for thoughts on what happened and advice if my device is not fixable by sprint. The average household has seven connected devices, but will have 17 by 2020. With asurion, you can get an affordable repair as soon as the same day. For mechanical or electrical breakdown and cracked screen repairs, a service fee may apply, and varies, depending upon the tier of your device and whether or not you have a device protection plan in place.
How to replace a broken screen on an iphone 7 or 7 plus. Sprint customers just got an easy way to fix their cracked. Cov52518 jan19 sprint complete deductible and repair schedule. Not all sprint stores are authorized to provide service or repair for device issues.
File a claim for your broken device or make an appointment at a local store. Device replacements may arrive within 23 business days. Stay connected with repair, replacement, and support options through sprint tech solutions. Sprint has launched a screen repair program for select samsung galaxy models, covering the galaxy s7 to the galaxy s9. The sprint total equipment protection plan can help people who have a knack for damaging or misplacing phones. Total equipment protection cracked screen sprint community. My infant drops my phone just right and now i have a cracked screen. For customers who elect insurance coverage, the monthly insurance premium may include fees payable to sprint andor asurion. Tep offers comprehensive endtoend coverage and peace of mind from an easy, hasslefree solution. I havent had to order a new phone since sprint had the lg rumor years ago and i did that over the phone. Ie if you dropped it and cracked screen, you got a new phoen with no deductible.
I went to sprint to have it repair of the cracked screen in which i acquired less a month is still functional and i have insurance on the phone thinking that in case if something happened. Sprint will fix anyones cracked samsung galaxy screen for. I have a broken screen hair line, and im switching back to tmobile, what are my options so i dont have to pay for this. Learn about your bill usage, how your plan works, and get helpful info about your account. Sprint complete provides worryfree wireless protection with. Other types of repairs are available at sprint repair stores. My phone dropped and the screen cracked, neither the slim cover and tempered save it. Alcatel, essential, kyocera, motorola, sonim and zte. Resolution of your issue will occur after diagnosis by a trained phone repair technician with a solution determined by sprint for each customers unique situation. Additional device repairs are available at sprint repair stores.
And, if i had chosen applecare, there would be no charge for screen replacement. Were temporarily changing our store hours, check our store locator for uptodate information on store hours and closures. An anonymous tipster has shared an internal screenshot. After 60 minutes of idle time, hotspot may automatically turn off. My buddy had a galaxy note ii with a busted screen and it was locked so we couldnt get anything off of it. Does sprint phone insurance cover a cracked iphone 5c screen. I love my phone, i still the love the reception quality, fast speeds etc. If you damage your phone, sprint will repair or replace the phone. We have sprint insurance total equipment protection on an htc phone. Only 3% of galaxy claims were for water damage last year. Jan 16, 20 after opting not to offer its total equipment protection tep service to iphone customers, sprint appears to have turned over a new leaf.
Sprint has launched an affordable screen repair program for samsung galaxy phones, and it doesnt even matter if youre a subscriber. The new display on galaxy s10 phones can make it costly to repair the screen if damaged. So really the only thing is that the screen never displays anything. Sprint complete provides worryfree wireless protection. Is sprint total equipment protection worth the cost. Sprints exclusive program to optimize your connected life. Tep would go to a 3rd party insurance company called asurion who you.
Terms and conditions continental casualty company chicago, illinois. Cov52518 jan19 sprint complete deductible and repair. You can repair a cracked iphone screen at an apple store, an apple authorized service provider, or by sending it to an apple repair center. Mar 23, 2011 sooo, i went to sprint yesterday around 5pm with my cracked screen. For information about sprints total equipment protection tep program for your device, see the total equipment protection program page. Lost or stolen devices can be replaced as soon as the next business day. After opting not to offer its total equipment protection tep service to iphone customers, sprint appears to have turned over a new leaf.
Cracked screen on leased phone with insurance sprint community. Cracked screen and repair question on a leased iphone. Solutions for the technology your mobile life depends on. Cracked screens on certain devices are generally eligible for repair, as long as the device still powers on and is operational with no additional damage. If your iphone screen is cracked or scratched, see apples iphone screen repair page. As an added feature, customers can download the sprint protect app to locate, lock and otherwise protect their phone remotely from a computer. Sd video streams up to 480p, music up to 500 kbps, gaming up to 2 mbps. I think it might depend on how generous the tech is that day and the availability of parts. Sprint insurance coverage cracked screen gallery cover iphone phone photos taken in 2015 short article about iphone phone cover screens phone cover screens cell phone photos taken in 2015 you wont find a better image of cover screens cell phone iphone 5 high quality photo of cell phone iphone 5 covered under. According to the fine print of the tep contract, physical damage such as cracked screens are supposed to be dealt with my asurion. Sprint offers open enrollment for device protection in june. All of these locations use genuine apple parts to ensure that your screen works like new after its repaired. Dec 27, 2014 unfortunately no it doesnt cover cracked screens. The only insurance you can get for your iphone is applecare.
Sep 14, 2018 sprint complete is the most comprehensive protection program in the wireless industry and it is now available for select sprint phones, tablets and smartwatches. Online password management tools to help you protect your accounts. Some breaks are worse than others ive gotten by with. For mechanical or electrical breakdown and cracked screen repairs, a service fee.
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